Privacy Policy

Mega Food Industries & Products Export LLC (“Lavina”, “we”, “us”, “our”) operates this online store and website, including all related information, content, features, tools, products, and services, to provide customers with a curated shopping experience (the "Services"). Lavina is powered by Shopify, which enables us to provide the Services.

This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, make a purchase, or otherwise communicate with us. For orders in Saudi Arabia, handling and logistics are managed by Distribution Experts, Salman Al-Farisi, Riyadh, Al-Nahda, Salman Al-Farisi, Saudi Arabia.

By using and accessing the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described below.

Personal Information We Collect

We may collect or process the following categories of personal information:

Contact details: Name, billing/shipping address, phone number, email address.

Financial information: Credit/debit card details, payment confirmation, transaction history.

Account information: Username, password, security questions, preferences.

Transaction information: Items viewed, added to cart, purchased, returned, exchanged.

Communications: Messages sent to our customer support.

Device and usage data: IP address, browser type, pages visited, cookies.

Sources of Personal Information

We collect personal information:

Directly from you when you create an account, place an order, or contact us.

Automatically via cookies and analytics tools when using the Services.

From service providers (e.g., payment processors, couriers).

From business partners and marketing affiliates.

How We Use Your Personal Information

We process your personal information to:

Provide, process, and deliver your orders.

Manage your account and preferences.

Send service-related notifications and promotional communications (if you have consented).

Ensure transaction security and prevent fraud.

Comply with Saudi laws and respond to lawful requests from authorities.

Disclosure of Personal Information

We may share your personal information with:

Shopify (website host and e-commerce platform).
Payment service providers, delivery companies, and IT support providers.
Marketing partners (with your consent).
Government authorities when required by law.
Our handling partner in KSA: Distribution Experts for logistics and delivery.

Your Rights Under Saudi PDPL

Under the Saudi Personal Data Protection Law (Royal Decree M/19), you have the right to:

Access your personal information.
Request correction of inaccurate data.
Request deletion of your data where permitted by law.
Withdraw your consent to data processing (which may affect your use of the Services).

You may exercise these rights by contacting us via the details below. We may require proof of identity before processing your request.

Data Retention & Security

We retain personal information only for as long as necessary to fulfill the purposes for which it was collected, comply with legal obligations, and resolve disputes. We implement appropriate technical and organizational measures to protect your data, but no system is completely secure.

International Data Transfers

As our Services are hosted by Shopify, your personal data may be transferred and processed outside Saudi Arabia. Where applicable, such transfers will be subject to contractual safeguards in line with the PDPL.

Cookies & Tracking

We use cookies and similar technologies to enhance user experience, analyze site performance, and deliver personalized offers. You can manage cookie preferences in your browser settings, though disabling cookies may affect site functionality.

Third-Party Links

Our Services may contain links to third-party websites. We are not responsible for the privacy practices of these external sites.

Children's Data

We do not knowingly collect data from individuals under the legal age of majority in Saudi Arabia. If you believe we hold such data, please contact us for deletion.

Changes to This Privacy Policy

We may update this Privacy Policy periodically. Changes will be posted on our website with the updated date.

Contact Us – Privacy Matters

If you have questions, requests, or complaints regarding this Privacy Policy or how your personal information is processed, please contact:

Email: lavina@megafood.jo
Customer Service (KSA): +966 591578576
Address: Distribution Experts, Salman Al-Farisi, Riyadh, Al-Nahda, Salman Al-Farisi, Saudi Arabia